Prometheus Informatics

ServiceDesk: available for you 24/7

Your logistic operation is the core process within your organization. Malfunctions or failure are the last things you want. Therefore our ServiceDesk is available for you 24/7. The ServiceDesk employees answer questions, resolve incidents and guarantee a high uptime of the solution you have purchased. The ServiceDesk constantly and actively monitors the E-Cloud environment of all of our clients and is responsible for various support services. All with the aim to keep the employability of our telematics platform within your organization as high as possible.

The ServiceDesk provides amongst others:

  • Certified Delivery (Checking hardware and software upon release)
  • Supervising installation and removal
  • E-MDM (Mobile Device Management)
  • Database management
  • Monitoring the E-Cloud environment
  • Installing updates on the E-Cloud environment