Recently, Prometheus Informatics has obtained the certifications for ISO 9001 and ISO 27001. These certifications show that Prometheus meets the international standards for quality management systems (ISO 9001) and information security (ISO 27001). This makes the automation company in Veenendaal a pioneer in the industry.
Bas Witjes, controller at Prometheus, is proud of obtaining the certification, particularly as it was a tremendous team effort. 'We achieved this together. Not only did the project group and our employees work hard to accomplish this, but the professional collaboration with our adviser Organisatiesysteem B.V. definitely also contributed to this success. We examined the process with the client and drew up processing agreements. The client should also take responsibility, it is a continuous joint effort.'
Small measures, great effect
The objective of the ISO 9001 certification is to deliver a well-devised process, resulting in improved customer satisfaction. This certification was not incredibly difficult to obtain, Witjes indicates. 'Customer satisfaction has always been considered to be of paramount importance at Prometheus. The auditor also indicated that we are already doing many things right, these have become common practice. We are aware of this now; the policy has become more professional.'
Data is handled even more diligently
ISO 27001 is about information security. Witjes: 'Everyone has become increasingly vigilant regarding privacy protection. Now, we are even completely GDPR (General Data Protection Regulation) proof. We achieve this by taking technical measures, such as the use of screen savers, a password policy and special environments with a password, as well as practical measures: offices with a lock, tags for visitors and a clean desk and clean office policy. We hold each other accountable for our behaviour. A white board should be white; perhaps this is not a very exciting rule, though it is company policy.'
Pioneer in the market
Both certifications originate from customer focus. The achieved high quality level is ensured by, among others, a quality handbook and continuous internal communication. Witjes: 'There is an intrinsic motivation to stay ahead of the market and to offer customers assurance. Therefore, I think ISO 27001 is very important. The fact that we have obtained this certification is just the beginning. We would like to tackle the entire process in order to meet all the accreditation points. We are one of the first companies in the market to have obtained this certification. Currently, we no longer have to explain our policy in tenders; the certification system speaks for itself.'